top of page

Refund Policy

At Wake Forest Duct Cleaning, customer satisfaction is our top priority. We are committed to delivering high-quality HVAC services and products. If you're not fully satisfied with your purchase or service, we’re here to help. Please review our refund policy below.

​

1. Service Refunds

We stand behind the quality of our work. If you're not satisfied with a service performed, please contact us within 7 days of the completed work. We will make every effort to resolve the issue. If the issue cannot be resolved, you may be eligible for a partial or full refund, depending on the situation.

​

Eligibility for a Service Refund:

  • You must notify us within 7 days of service completion.

  • The issue must not result from customer misuse, neglect, or external factors (e.g., power surges, flooding).

  • A technician must be allowed to inspect the issue.

​

Non-Refundable Services:

  • Diagnostic service calls once service has been rendered and approved.

  • Emergency services (performed outside of regular business hours).

  • Services affected by third-party interference or unauthorized modifications.

​

2. Refund Process

Once your refund request is approved:​

  • Refunds will be issued to the original method of payment within 7–30 business days.

  • For cash or check payments, a company check will be mailed to the address on file.

​

3. Contact Us

To request a refund, report an issue, or ask questions about our policy, please reach out to us:

 

Phone: 984-789-2267
Email: wakeforestductcleaningllc@gmail.com
 

*Wake Forest Duct Cleaning reserves the right to amend this policy at any time.*

bottom of page